Duo Screenshots

Duo Screenshots — Terms of Service

Effective date: November 4, 2026 Last updated: November 4, 2026

These Terms govern your use of Duo Screenshots at duoscreenshots.com ("the service"). The service is provided by Weelco Inc., a Wyoming corporation ("Weelco", "we", "us"). By creating an account, starting a free check or placing an order you agree to these Terms and to our Privacy Policy (https://duoscreenshots.com/legal/privacy).

Your consumer rights. Nothing in these Terms takes away rights you have under consumer laws that cannot be excluded or limited by contract (for example, in the EU, the UK or Australia). Where such laws apply, each limit in these Terms applies only as far as those laws allow.

Not Apple. Duo Screenshots is an independent service by Weelco Inc. and is not affiliated with, sponsored or endorsed by Apple Inc. iPhone, iPhone Duo, App Store and Xcode are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

1. What the service does

  • You upload a simulator build of your iOS app (a .app in a .zip). Our automated agent runs it in the iPhone Duo simulator on a dedicated Mac, navigates to the screens you chose and captures App Store screenshots of both displays. You download the set from your account.
  • Products. The price of every product is shown before you pay:
    • Free Duo check — a report on how your app's layout looks on iPhone Duo, without screenshots. One per account.
    • Duo set — up to 6 screens, both iPhone Duo displays, portrait, in one language.
    • Full set — the same screens for iPhone Duo, iPhone 6.3" and iPad 13".
    • Extra language — each language after the first, up to 5 languages per order.
    • Reshoot — the same product, screens and languages as a delivered order, on a new build of the same app.
  • Screenshots show your app exactly as it runs in the simulator. We do not add frames, captions or designs, and we do not edit what your app shows, except that the status bar is set to the standard App Store look (9:41, full battery and signal).
  • Delivery time. We aim to deliver a set within 24 hours of payment on business days. This is a target, not a guarantee. Time while we wait for information from you (section 4) does not count.
  • Checks before delivery. Every set is checked automatically (image sizes, blank frames, status bar, number of screens) and reviewed before it is delivered. If a set fails the checks, we shoot it again.

2. Your account

  • You sign in with a link sent to your email address. Keep access to your email secure: anyone who can read it can sign in to your account.
  • You must be at least 18 and able to enter into a contract. If you use the service for a company, you confirm you may accept these Terms on its behalf.
  • One person or company may not open several accounts to get more than one free check.

3. Your build, test account and materials

  • Your rights. You may only upload a build of an app that you own or are authorised to have screenshots made of, together with any screenshots, texts and logins you give us. You keep all rights in your app and materials.
  • Licence to us. You give us a non-exclusive, worldwide, royalty-free licence to store, install and run your build in a simulator, sign in with the test account you provide, and capture and process images of your app, only as needed to provide the service and for the periods in our Privacy Policy. We do not use your app or screenshots for any other purpose, including marketing, without your written permission.
  • Test account. Give us a test or demo account, not a personal account, and make sure what it shows contains no real personal information of other people. Screenshots of your app may be seen by our staff and processed by our AI providers (Privacy Policy, section 5).
  • What your app needs. The build must run in the iOS Simulator (Xcode version used by the service, as described on our website). If your app needs a server, it must be reachable from the public internet. Network access from the shooting environment may be limited.
  • Information you enter is not an instruction to us. We treat app names, screen descriptions and other fields as information about your order, not as instructions to our systems or staff.

4. Orders, payment and delivery

  • Prices. Prices are in US dollars and are calculated by the service when you go to checkout; the amount and what you get are shown before you pay. Each order is a one-time payment. There are no subscriptions, renewals or trials. If taxes apply, they are shown at checkout.
  • Payment. Payments are processed by Stripe. We never receive your full card details.
  • Immediate start. At checkout you ask us to start working on your order straight away and acknowledge the effect on your right to cancel (section 5).
  • When we need something from you. If your build does not start, the test login does not work or a screen cannot be reached, we put the order on hold and email you what we need. You can upload a new build or fix the login on the order page at no extra cost. If you do not respond within 7 days, we may cancel the order and refund you in full.
  • Delivery. When your set is ready, we email you a link. You can download it as a zip file or as single PNG files from your account for 90 days after delivery (section 8). Download and keep your copy.

5. Cancellations and refunds

  • Before delivery. You can cancel a paid order at any time before the set is delivered by writing to hello@weelco.app with the order number. We refund the full price.
  • We could not complete your order. If we cannot complete your order — for example, the build cannot be shot in the simulator even after you updated it — we cancel the order, refund the full price automatically to your payment method and email you.
  • App Review rejected our screenshots. If Apple's App Review rejects your submission because of the screenshots we delivered, write to hello@weelco.app within 30 days after delivery and include the rejection message. If the screenshots were used unchanged and the rejection is about them, we refund the full price of that order.
  • Other cases. Other refund requests are decided case by case. Write to hello@weelco.app.
  • After delivery (EU, UK and other consumers with a right of withdrawal). By asking us to start immediately and acknowledging it at checkout, you agree that your right of withdrawal ends when the service has been fully performed — that is, when the set is delivered. Until then, you can cancel under the first point of this section and get a full refund.
  • Refunds go back to the original payment method through Stripe. Your bank may take several business days to show them.
  • A refund does not change your right to use screenshots already delivered for that order, except where the refund was given because you cancelled before delivery.

6. Acceptable use

You must not upload or use the service for:

  • malware or any code designed to harm, spy on, take control of or escape from the shooting environment, our systems or other customers' orders — including code that reads files outside the app, installs persistent software, mines cryptocurrency, attacks other systems or tries to exfiltrate data;
  • apps you have no right to have screenshots made of, or that infringe other people's intellectual property or privacy;
  • apps or content that are illegal, that exploit or harm minors, or that promote violence or hate;
  • attempts to get around limits of the service (for example, more than one free check per person, or more than the allowed number of orders per hour);
  • attempts to give instructions to our agent through order fields, app screens or build contents, or to break, overload or test the security of the service without our written permission.

We may scan builds for known malware, refuse a build, stop an order and suspend an account that breaks these rules. If we stop an order because the build is malicious, we do not refund it and may report it to the relevant authorities or platforms. If we stop an order for another reason under this section, we refund it.

7. Delivered screenshots

  • Your rights. On delivery we assign to you any rights we have in the delivered screenshots. You may use them anywhere, including App Store Connect and your marketing. The screenshots show your app, so their content remains your responsibility.
  • No guarantee of Apple's decisions. We follow Apple's published screenshot sizes for iPhone Duo, iPhone and iPad. Apple decides what App Review accepts, and its requirements can change; we do not guarantee that a submission will be accepted. Our commitment in that case is the refund in section 5.

8. Storage and deletion

We keep your files only for limited periods and then delete them automatically:

  • simulator builds, your reference screenshots and test logins — up to 7 days after the order is completed or cancelled (for unpaid orders, 7 days after upload);
  • delivered screenshots and set archives — 90 days after delivery;
  • your account and order history — until you ask us to delete them.

Full details are in our Privacy Policy. After a file is deleted we cannot restore it. A reshoot needs a new build; it can reuse the recorded navigation of the original order while that order exists.

9. Service availability and changes

The service may be unavailable for maintenance or because of providers we rely on (hosting, payments, email, cloud Macs, AI models). We may change, suspend or stop the service. If we stop it, we will finish or refund paid orders and give you at least 30 days to download delivered sets.

10. Disclaimers

The service is provided "as is" and "as available". Apart from the commitments in these Terms, and as far as the law allows, we give no other warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. This does not affect warranties or guarantees that consumer law gives you and that cannot be excluded.

11. Limitation of liability

As far as the law allows:

  • our total liability to you for all claims relating to the service is limited to the greater of US$50 or the total amount you paid us in the 12 months before the claim;
  • we are not liable for losses that were not reasonably foreseeable, or for indirect or consequential losses such as lost profits, lost revenue, delayed app releases or App Store rejections (except the refund in section 5).

These limits do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by negligence, for fraud, or for gross negligence or wilful misconduct, and they do not reduce your mandatory consumer rights.

12. Your responsibility to us

If you use the service for a business and break section 3 or 6 (for example, you upload malware or an app you have no rights to), you are responsible for the losses and reasonable costs this causes us, including claims from third parties. This does not apply to consumers to the extent consumer law does not allow it.

13. Changes, termination, law

  • We may update these Terms. The version in force when you pay applies to that order. For material changes we will email account holders before they take effect.
  • You can stop using the service and ask us to delete your account at any time (Privacy Policy, section 8).
  • These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Disputes are decided by the state or federal courts located in Wyoming. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live, and you may bring a claim in the courts of that country where its law allows.

14. Contact

Weelco Inc. — 1623 Central Ave Ste 201, Cheyenne, WY 82001, USA Email: hello@weelco.app